Terms of service

1. Acceptance

By accessing crlabz.com, completing forms, scheduling meetings or hiring CR Labz services, you confirm that you have read and accept these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, please do not use our site or our services.

2. Who we are

CR Labz is a Costa Rican digital agency specialized in custom web development, cloud architecture and infrastructure, results-driven digital marketing, design and branding, and automation with artificial intelligence.

We build websites, landing pages, web applications, e-commerce, integrations, cloud environments and growth strategies for companies that need reliable and scalable digital products.

3. Use of the website

You may use crlabz.com to learn about our services, read content, contact us and request information about projects. You agree to:

• Provide truthful and updated information in forms and communications.
• Not attempt to access systems, accounts or data of CR Labz or third parties without authorization.
• Not use the site for unlawful activities, spam, abusive scraping or any conduct that affects the availability or security of the service.
• Respect intellectual property rights over texts, designs, code, trademarks and other content published on the site.

4. Scope of services

Information published on the site, including indicative prices, plans, estimated timelines and service descriptions, is for informational purposes only and does not constitute a binding offer until there is a proposal or contract signed by the parties.

Each project is defined through scope, deliverables, timeline, fees, responsibilities and specific conditions agreed in writing. In the event of a conflict between these general terms and an accepted contract or proposal, the specific project document will prevail.

5. Proposals, payments and scope changes

CR Labz commercial proposals are valid only for the period indicated in each document. Payments, milestones, invoicing and cancellation terms will be established in the corresponding proposal or contract.

Changes in scope, additional features, unforeseen integrations or iterations outside the initial agreement may require adjustments in timelines and costs. Any relevant modification must be confirmed in writing before execution.

6. Intellectual property

Unless otherwise agreed, CR Labz retains ownership of methodologies, internal frameworks, reusable components, know-how and proprietary materials used in providing the service.

Rights over the agreed final deliverables, including code, designs, content or project-specific assets, will be transferred to the client once the contractual conditions have been met, including outstanding payments, unless the contract states otherwise.

The client guarantees that it has the necessary rights over the trademarks, texts, images, data and materials delivered to us to execute the project, and will indemnify us against third-party claims arising from non-compliance.

7. Client responsibilities

To execute projects efficiently, the client agrees to:

• Appoint a contact with authority to make decisions and approve deliverables.
• Provide on time the content, access, credentials, feedback and approvals required.
• Review deliverables within the agreed deadlines; lack of timely response may affect timelines.
• Maintain backups of its data and comply with the legal obligations applicable to its business, industry and the processing of end-user data.

8. Third-party services

Many CR Labz projects depend on external platforms: cloud providers, domain registrars, payment gateways, CRM, analytics tools, advertising, email marketing, authentication or other SaaS.

CR Labz does not control the availability, pricing, policies or changes of these third parties. The client is responsible for contracting, paying for and complying with the terms of those providers, unless the contract specifies otherwise.

9. Warranties and support

We deliver services according to professional standards aligned with the digital industry. Unless there is an express warranty in the contract, we do not guarantee specific business results such as sales, rankings, conversions or marketing metrics, because they depend on multiple factors outside the control of CR Labz.

Warranty periods, defect correction, evolutionary maintenance and ongoing support will be defined in each commercial agreement.

10. Confidentiality

Both parties will treat as confidential any non-public information shared during commercial evaluations or project execution, except with express authorization or when disclosure is required by law.

CR Labz may mention the client, the project type and general results in its portfolio, proposals or commercial materials, unless a confidentiality agreement provides otherwise.

11. Limitation of liability

To the maximum extent permitted by applicable law, CR Labz will not be liable for indirect damages, lost profits, loss of data or reputational harm arising from the use of the site or services, except in cases of proven willful misconduct or gross negligence.

When contractual liability exists, it will be limited, unless otherwise agreed, to the total amount paid by the client to CR Labz for the specific project or service that gave rise to the claim during the twelve (12) months preceding the triggering event.

12. Suspension and termination

CR Labz may suspend access to the site or interrupt the provision of services in the event of non-payment, misuse, lack of client collaboration or circumstances that make it unreasonable to continue the project.

Early termination will be governed by what is agreed in the contract. In the absence of a specific clause, the client must pay for the work performed up to the termination date and any non-recoverable costs already incurred.

13. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Costa Rica. Unless the parties agree on an alternative dispute resolution mechanism, any controversy arising from these terms or from the use of the site will be submitted to the competent courts of Costa Rica.

14. Changes to these terms

We may update these terms to reflect changes in our services or legal requirements. The current version will be available on crlabz.com. Continued use of the site after an update implies acceptance of the revised terms.

15. Contact

For questions about these terms, write to us at info@crlabz.com or use the form at crlabz.com/contact.